AI Chatbot for Subscription Service

A rapidly growing subscription box service was overwhelmed with repetitive customer support queries about billing, shipping, and account management. Their support team couldn't keep up, leading to long wait times.

We built and integrated a custom AI chatbot using Google's Gemini models. The bot was trained on the company's knowledge base to handle over 80% of common questions instantly, 24/7. It could also perform actions like updating payment information or changing a subscription plan, freeing up human agents for more complex issues.